Product Information
- How long does a pod last?
Each pod carries e-liquid enough to last around 400 - 650 pulls. How fast you finish each pod is based entirely on your daily smoking habits and how much vapor you take in with each drag.
- How long can the device last?
Our vape pens are made to last! Hardy and durable, a RELX device used normally. You only need to replace batteries when it begins to deteriorate, which usually takes around 2-3 years.
- Nicotine level?
We offer pods at two levels of nicotine concentrations 5% and 3% globally except countries where there are different requirements.
- Ingredients?
- What are included in Classic Starter Kit?
Each Classic Starter Kit comes with one RELX device in the color of your choice, one mint e-liquid pod, one USB charging cable, and an instruction booklet.
Ordering & Shipping
- Can I redirect my order to a different address if my order has already shipped?
- Do I need to pay customs or import charges for my order?
In most instances, customs fees are already paid for by us. If you encounter a situation above, we strongly advise that you appeal the dues with your region’s import bureau. If you have already paid, please keep the invoice or evidence of payment and contact customer support (click "Chat" at www.inrelx.com, or email support@inrelx.com) ASAP.
- What should I do if I receive wrong items or if ordered items are missing?
In the event that there’s an issue with your order contents (whether wrong or missing), please contact customer support (click "Chat" at www.inrelx.com, or email support@inrelx.com) ASAP with photo evidence to back up your claim, and we will process it at the earliest.
- What should I do if my tracking has not been updated for an extended period of time?
Our packages will usually arrive within 2-5 days. If your package has not been delivered for more than seven days, please contact us via www.inrelx.com/pages/contact-us.
- What should I do if my parcel was damaged upon delivery?
If the damage to the parcel affected the contents inside, please take adequate photo evidence and send it to us (via IM or email).
- Why is my shipping fee more expensive compared to others?
The shipping fee is not a universally-flat fee - it is charged depending on the distance from the nearest warehouse and the delivery type, with faster deliveries and longer distances resulting in a proportionately higher fee.
- Where will the order shipped from?
Your product is shipped from No.2,63 st 110st & 111st Chanmyathazi Township Mandalay.
- When will I receive my order?
Please expect to receive your order within 2-5 days.